Connect to Service module on the UC560
In order to troubleshoot MWI issues with SCCP Phones registered to a CUCME Router with MWI outcall method, use these debugs:
debug ccsip messages debug voice ccapi inout
debug ephone mwi mac <mac address>
Verify the user message status:
Log on the service module:
service-module integrated-Service-Engine 0/0 session
show users
cue-3660-41a>show user detail username user3 Full Name: user First Name: Last Name: user Nickname: user Phone: 11044 Phone(E.164): Language: en_US
cue-3660-41a>show voicemail detail mailbox user3 Owner: /sw/local/users/user3 Type: Personal Description: Busy state: idle Enabled: true Mailbox Size (seconds): 3000 Message Size (seconds): 60 Play Tutorial: true Space Used (seconds): 0 Total Message Count: 0 New Message Count: 0 Saved Message Count: 0 Expiration (days): 30 Greeting: standard Zero Out Number: Created/Last Accessed: Jun 17 2004 09:54:39 EDT cue-3660-41a>
Verify that this user exists, has a number associated, and does not have any messages. If these items are true, the MWI status should be off.